FAQ
首页 » FAQ
About Our Company & Credibility
We are a direct manufacturer with our own 50,000㎡ factory established in 2008. We own all production lines, from laser cutting and bending to final assembly, giving us full control over quality, cost, and delivery. You are always dealing with the source.
Yes. Our products and factory are certified with CE, RoHS, Reach, and ISO9001. We provide full certification documentation to support smooth customs clearance and regulatory compliance in markets worldwide, including Europe, the US, the Middle East, and Southeast Asia.
Absolutely. We welcome clients to visit our facility in Dongguan, China. You can see our production lines, quality control processes, and finished products firsthand. Please contact us to schedule a visit.
Absolutely. We welcome clients to visit our facility in Dongguan, China. You can see our production lines, quality control processes, and finished products firsthand. Please contact us to schedule a visit.
Products & Customization
Yes, we specialize in OEM and ODM partnerships. Our experienced R&D team can develop products according to your specifications, including custom designs, branding, packaging, and even exclusive models for your market.
Yes. We offer one-stop solutions covering everything from initial kitchen layout design to equipment manufacturing and installation guidance. We have extensive experience with hotels, resorts, restaurants, and institutional canteens.
We produce a full range of commercial dishwashers including:
*Undercounter dishwashers—Suitable for up to 300 people
*Hood type (door type) dishwashers—Suitable for 300-600 people
*Rack conveyor dishwashers (flight type)—Suitable for 1000-10000 people or even more
*And complementary pre-wash equipment like power soak sinks and conveyor belts and garbage recycling systems
No. We manufacture a comprehensive line of commercial kitchen equipment including pressure fryers, induction cookers, griddles, multi-functional steam ovens, automatic cookers, fast food equipment, and more.
Quality & After-Sales Support
We have a complete quality control process from raw material inspection to production monitoring and final testing. Our factory uses advanced machinery, and every product undergoes rigorous performance and safety checks before shipping.
We offer a standard warranty on all our equipment. Specific warranty periods vary by product type. We also provide long-term spare parts availability and technical support to ensure your equipment operates reliably for years.
We provide comprehensive after-sales support including:
*Detailed operation and maintenance manuals
*Video guides and remote troubleshooting
*Technical support via email/phone/WhatsApp
*Spare parts supply
*On-site service coordination when needed
Shipping & Logistics
We have extensive experience with global logistics. We handle professional export packaging, documentation, and can arrange shipping by sea, air, or express courier according to your needs. We deliver to customers worldwide including the US, Europe, Middle East, Southeast Asia, and beyond.
If you have your own freight forwarder, we can fully cooperate with them to ship your goods.
We typically accept T/T (telegraphic transfer). Specific terms can be discussed based on order value and customer relationship.
We are flexible. For standard models, we accept small trial orders(1pcs/set). For OEM/ODM projects, minimum quantities depend on the complexity of customization. Please contact us with your requirements.
Partnership & Business Development
Yes. We are committed to helping global distributor customers create their own brands. With our OEM/ODM expertise and quality manufacturing, we can be the reliable production partner behind your brand’s success.
We are open to discussing exclusive partnerships in specific markets. Please contact us with your market development plan to explore possibilities.
We Are Happy To Solve Problems For Customers
If you are interested in our products or want to become our partner. Please leave your contact information, our team will contact you as soon as possible.